We offer a variety of secure payment methods to facilitate international clients. Typically, you can pay via Telegraphic Bank Transfer (T/T) directly to our account, which is the most common method for large orders. In addition, we accept PayPal and credit cards, which are especially convenient for sample orders or smaller, quick payments. Regarding standard payment terms, new customers are usually asked to pay a 30%–50% deposit of the total order value before production, with the balance due before shipment. Once a long-term relationship is established, we may offer more flexible terms on a case-by-case basis. For instance, for customers with a strong track record, we could negotiate a slightly extended time for the balance payment or installment arrangements. All payments must be settled prior to dispatch to ensure prompt shipment of orders. We will provide formal invoices and contracts to protect both parties’ interests, making your cross-border payment process transparent and worry-free.

We serve customers worldwide and can ship to virtually any country or region. Reddmoon currently has a broad client base across North America, Europe, Australia, Asia, and Africa. Whether you are located in the USA, Canada, the UK, Germany, France, or countries like Nigeria, South Africa, Australia, etc., we can deliver our products to you via a reliable logistics network. We work with internationally recognized couriers and freight forwarders to ensure your shipment arrives safely and on time. Please note that import regulations and duties vary by country; we advise checking your local import requirements before ordering. In general, as long as you can receive international express or freight shipments, Reddmoon will be able to ship products to your location.

Delivery time depends on whether your order items are in stock and the shipping method chosen. If you ordered in-stock products, we typically dispatch within 1–3 business days after confirming payment. For made-to-order custom items, you’ll need to add the production lead time (usually a few weeks, as discussed earlier). Once shipped, transit duration depends on the shipping method: using international express couriers (such as DHL, FedEx, UPS) to major countries in the US or Europe usually takes 3–7 business days for delivery, which is very fast. If you opt for air cargo special line, it might take about 7–10 days; sea freight is suitable for large volume orders with lower cost but longer transit, which could be 4–6 weeks to reach the US/Europe. For example, a U.S. client using DHL often receives the package in about 3–5 days, while European destinations might be around 5–7 days. If you have urgent needs, we recommend express or air shipping. We will provide a tracking number once the order ships so you can monitor the shipment in real time. In summary, we strive to process orders as quickly as possible and will help you choose an appropriate shipping method to ensure you receive the products as soon as possible.

We offer multiple shipping options to meet different order sizes and delivery time requirements. Common methods include: International Express Couriers (like DHL, FedEx, UPS, TNT) – ideal for small to medium shipments, very fast and door-to-door; Air Freight – suitable for medium to large orders, cost per kilo is lower than express, but you may need to handle customs clearance; Sea Freight – best for bulk cargo, with the lowest cost but the longest transit time. Shipping costs are primarily determined by the weight and volume of the shipment, as well as the destination country. We typically calculate freight based on the actual weight or volumetric weight (whichever is greater) and apply the courier or freight company’s rate. For larger orders, we can also quote using FOB, CIF or other trade terms – you can choose to arrange transportation yourself or have us handle it. In practical terms, for small orders we usually use express and can immediately give a shipping cost estimate, while for large orders we will choose the most economical method based on the cargo dimensions and provide a quote in advance. All shipping charges will be clearly communicated for your approval before dispatch, ensuring transparency with no hidden fees. You may also opt to use your own courier account or freight forwarder; we will coordinate accordingly. Our goal is to deliver the products to you in a safe, cost-effective, and timely manner.

We will provide all the necessary documentation for customs (such as commercial invoice, packing list, certificate of origin if needed, etc.) and coordinate with the courier or your freight agent to facilitate customs clearance. However, the import clearance process is typically handled by the recipient or their agent in the destination country. In general, any import duties and taxes are the responsibility of the buyer/importer, as is standard in international trade. This means that when the goods arrive in your country, the customs authorities may assess import tariffs and VAT (if applicable), and you would need to pay those according to your local regulations. We recommend familiarizing yourself with your country’s tariff rates and policies for hair products (wigs, extensions) before ordering so you can anticipate the costs. If needed, we can use our experience to estimate a rough range of duties for your reference prior to shipping. For some clients/regions that request it, we can also discuss arranging DDP (Delivered Duty Paid) service, where we would calculate duties in the quote and pre-pay the import taxes on your behalf, delivering the goods after customs clearance. This option needs to be agreed upon in advance when ordering. In summary, Reddmoon will do everything we can to assist with clearance, but typically import taxes are the customer’s responsibility to settle.

Yes, we can provide drop shipping services upon request. If you have your own online store or customer orders and prefer us to ship products directly to your end customers, we can accommodate that. We can use neutral packaging without any Reddmoon branding or invoices, thereby achieving blind shipping so that your customer believes the product came directly from your business. This service is ideal for emerging hair product brands or salons that prefer not to hold inventory, allowing us to ship directly to your client as orders come in. Note that drop shipping is typically done via express courier directly to your customer, so shipping costs are calculated per order. We recommend discussing the details with our sales representative, including packaging requirements, attaching your brand labels if you have them (we can apply custom tags during fulfillment), and how to handle billing for such orders. In summary, Reddmoon is flexible in supporting various collaboration models, including bulk wholesale and direct-to-customer shipping, to help your business operate more nimbly.

Yes, Reddmoon stands behind the quality of its products with a guarantee. We assure you that the hair products supplied will meet the specifications and quality standards agreed upon. For example, we guarantee that all human hair products are 100% real human hair with intact cuticles, with no fillers or inferior blends. We also guarantee that the hair products will not exhibit abnormal tangling or shedding under proper use and care. If you find that the products you received do not match the described quality, please contact us immediately. For any verified quality issues, we will offer a return, exchange, or replacement as appropriate to resolve the problem. Our quality guarantee focuses on the authenticity of materials and reliability of workmanship, though it’s important to note that human hair products do require correct maintenance to remain in optimal condition long-term. We will provide you with hair care advice after purchase to help your end customers achieve the best experience. In summary, Reddmoon takes full responsibility for product quality, and we aim to give our clients peace of mind through consistent, reliable quality.

We have a clear after-sales return and exchange policy to protect our wholesale customers’ interests. If you receive products and discover an issue such as a quality defect, an incorrect item shipped, or damage in transit, please contact your sales representative within one week of receipt and provide relevant evidence (e.g. photos or videos). Once confirmed, for problems that are our responsibility, we offer the following solutions: you may choose to return the goods for a refund, or send the affected products back to our factory for replacement/remake. In practice, we will discuss with you to agree on a proper resolution and, if necessary, reproduce and dispatch replacement products as soon as possible. If the return/exchange is due to our error or product fault, we will cover the shipping costs involved. Please note that because hair products are a special kind of item, returns or exchanges must be done under the condition that the products are unused and not altered (uncut, uncolored, etc.). Additionally, for returns that are not due to quality issues (e.g. a change of mind or end-customer dislike), we generally do not accept returns or may charge a restocking fee depending on the situation. Our goal is to ensure you are satisfied with your order, so we will work diligently to resolve any issues quickly, allowing you to continue selling our products with confidence.

If a return or exchange is necessary, please follow these steps for an efficient resolution: First, notify us – as soon as an issue is discovered, contact your dedicated sales representative via email, phone, or WhatsApp with your order number and a description of the problem. Second, provide evidence – we may ask for photos or videos clearly showing the issue with the product, so our QC team can assess it. Third, confirm resolution – depending on the nature of the problem, we will discuss with you the best solution (return for refund or replacement) and confirm the details (such as the quantity to return, return shipping address, etc.). Fourth, execute the return/exchange – if a return is agreed, we will guide you to send the products back to a specified address; please use appropriate packaging to protect the items, and inform us of the return tracking number once shipped. If an exchange is agreed, upon confirmation we will promptly arrange to reproduce the item or allocate a replacement from stock, and then dispatch the new goods as soon as possible. Fifth, follow-up and closure – once the return package is received and inspected, we will process your refund promptly; if it’s an exchange, we will provide new tracking information and ensure you receive the replacement. Throughout the process, our team will maintain communication so you are kept informed of the progress. By following these steps, we aim to minimize any inconvenience and get your business operations back on track swiftly.

Reddmoon values long-term partnerships with our clients, so we offer extensive support after the sale. First, we provide product usage and maintenance advice, including guidelines on how to wash, dry, style, and store the wigs/extensions properly to ensure the end consumers can maximize the product’s lifespan and keep it in optimal condition. Secondly, if you or your end customers encounter any issues during use – for example, questions about application techniques or tips for re-dyeing the hair – our team is happy to provide professional guidance. In addition, for our wholesale partners, we will keep you updated on new product releases and share market trend feedback regularly to help you stay ahead of consumer demand. If you have any questions regarding repeat orders or restocking, our account managers will assist you promptly. Lastly, we highly value customer feedback and will periodically check in with you to understand how our products are performing in your market and to listen to any suggestions for improvement. In summary, a sale is not the end but rather a continuation of our service – Reddmoon is committed to providing comprehensive after-sales support to ensure you have no worries when selling our products and to grow together with your business.

It’s very straightforward to become a wholesale client of Reddmoon. You can reach out to us via the contact form on our website, by emailing our sales department, or by directly messaging our sales representative on WhatsApp. In your initial inquiry, please introduce your business (e.g., salon, wig shop, online retailer, etc.) and the scale of your needs so we can recommend suitable products and pricing for you. We do not have a cumbersome entry barrier – no complicated account application is required. Typically, after the initial discussion, we will create a customer profile for you and provide you with price quotes or samples as needed. When you’re ready to place an order, we will confirm the order details and sign a sales agreement. Our website currently serves mainly as a product catalog, and wholesale pricing information is provided via one-on-one communication. If you plan on ordering regularly, we can set up a wholesale account for you to streamline future communications and ordering. Additionally, for high-volume clients or regional distributors, we offer special partnership agreements and support. In summary, to partner with Reddmoon, simply reach out to us – our team will guide you through the entire process from inquiry to order placement.

There are numerous advantages to choosing Reddmoon as your hair extension and wig supplier. First, we are a direct manufacturer with over a decade of industry experience since our founding in 2012. Based in Qingdao, China, we operate our own factory with a professional team, which means you benefit from factory-direct pricing and tight control over production. Second, we are known for our high quality – we use 100% real Remy human hair with intact cuticles, with no acid baths or silicone treatments, ensuring the products are tangle-free, frizz-free, and longer-lasting. Our manufacturing follows a strict quality management system, with quality checks at every stage to guarantee consistent, stable output. Third, we offer a diverse product range and customization capabilities to be a one-stop source for your needs: whether it’s hair wefts, toppers, or all kinds of wigs (lace front, full lace, mono base, etc.) in various lengths and colors, we can produce and supply them. Fourth, we support low minimum orders and provide free samples, allowing you to start our partnership with ease and low risk. We also offer OEM/ODM services to help you build your own brand. Fifth, we have global distribution and service capability, able to ship quickly to anywhere you need and providing you with professional support after purchase. Lastly, choosing us means choosing a partner that values the relationship – we pay close attention to each client’s feedback, continuously improve and innovate, and aim to grow together with our customers. Backed by outstanding quality control, flexible production capacity, and customer-centric service, Reddmoon is positioned to be your reliable and trusted hair products supplier.

As an experienced hair products manufacturer, Reddmoon has ample production capacity to meet orders of various sizes. In terms of scale, our factory in Qingdao is equipped with modern machinery and a well-trained workforce, covering all stages of production from weft extension sewing to hand-knotting wigs and base construction for toppers. Our monthly output can reach several thousand wigs and tens of thousands of hair extensions, depending on product type and complexity. For instance, for regular machine-weft hair and tape-in extensions, we can ramp up mass production quickly – supplying a thousand pieces in a short time is not an issue. For labor-intensive fully hand-tied lace wigs, since the process takes longer, we can increase the number of skilled craftsmen and run multiple shifts to meet the lead time for large orders. In fact, we have fulfilled high-volume orders for many major wholesalers and brands in the West, and we understand the importance of batch consistency in quality. Additionally, our supply chain management is robust; we have stable raw hair suppliers which ensures uninterrupted material availability even during peak demand. In summary, Reddmoon has large-scale production capabilities and flexible scheduling, so whether your order is dozens of pieces or tens of thousands, we have the capacity to deliver on time while maintaining consistent quality. You can trust us with big orders – we will leverage our efficient output and professional management to support the growth of your business.